A closer look at Focus Washrooms’ Operations: An interview with Fred Nunn
At Focus Washrooms, our mission is to deliver high-quality, on-time washroom refurbishments to schools and commercial environments. We know that when it comes to operating in busy and time-sensitive settings, you need a team that’s committed to accurate planning and clear communication every step of the way.
To give you a behind-the-scenes perspective on how our operations run so smoothly, we sat down with Fred Nunn, our Operations Manager, for a brief interview. Here’s what he had to say.
Florence: Fred, tell us a little bit about our operations at Focus Washrooms.
Fred:
“I would say that there couldn’t be anything more important—especially being a project-related business. The key to delivering on time, in full, is extremely important, particularly as a lot of the establishments we work in are schools. Schools mainly need their work done during holiday times. So the whole customer service aspect—making sure there are no snags, no delays—is critical.”
Not just school holidays
While many schools prefer refurbishments to happen during the holidays to avoid disruption, Fred and the team can also manage term-time projects successfully. In fact, completing a project during term time can offer unexpected benefits, such as:
Staged work: Phased scheduling avoids full closure of facilities, minimising overall downtime.
Flexible planning: We tailor the refurbishment schedule to suit lessons or break times.
In other words, if holiday-time isn’t an option, we’re well-equipped to handle term-time projects with minimal inconvenience.
Commercial sectors, too
Schools might be our frequent partners, but our expertise extends far beyond the education sector. From offices to leisure facilities and retail spaces, we bring the same careful planning and seamless execution to every commercial washroom refurbishment. No matter the setting, our goal remains the same: to provide an excellent finish, on schedule, and with top-notch communication.
Focus Washrooms team meeting
Ensuring projects stay on track
Florence: How do you make sure that you don’t run over when you’re running a project?
Fred:
“We have what we call the Project Playbook. It’s a 30-step guide on how to run a project, and it’s taught to every Project Manager from day one. Right from the outset, anyone involved in securing the project joins what we call a ‘final measure’ site visit with the Project Manager. This ensures there’s a key handover.”
Fred went on to explain that every detail—from final site measurements to subcontractor coordination—is guided by the Project Playbook. The team uses daily morning meetings to track progress, and if any part of the schedule risks slipping, a clear escalation process is in place.
Multiple backup plans: We have backup contractors and suppliers at the ready.
Proactive communication: Each contractor or supplier due on-site gets a call the day before.
Built-in buffer: Projects typically include at least a one-week buffer at the end, so it’s rare for delays to affect the final handover date.
Keeping customers in the loop
Fred also highlighted the importance of communication with customers:
“Normally, there’s a twice-a-week call from either Karen or Annalie. They’ll phone the customer to give them a clear update on the program, making sure everyone’s confident we’re on track.”
This means you’ll never be left wondering about the status of your refurbishment. At Focus Washrooms, transparency is key—we believe a well-informed customer is a happy customer.
Ready to Transform Your Washroom?
Whether you’re a school planning your next holiday (or term-time) project, or a commercial space seeking a trusted partner for quality washroom refurbishments, Focus Washrooms is here to help. Our proven processes, expert teams, and commitment to on-time delivery ensure your project will run smoothly from start to finish.
Get in touch today to book a survey of your site and discover how we can bring your washroom vision to life. Simply fill out our contact form or give us a call, and we’ll be happy to discuss your project’s needs. We look forward to working with you!